What areas do we treat?
Fingers, thumbs, hands, wrists, forearms and elbows
Do I need a referral?
Referrals are not required, but you do need to have an ACC claim number BEFORE you see us. If you've been treated at the hospital, urgent doctors, your GP office or at a physiotherapist's office, you may already have an ACC number.
Please call Wendy, our receptionist, she can check your ACC claim number to ensure it meets our criteria for fully funded assessment/treatment. If it does not, she will advise of any costs you are likely to incur.
Monday 8:30 am - 6:00 pm
Tuesday 8:30 am - 6:00 pm
Wednesday 8:30 am - 3:00 pm
Thursday 8:30 am - 7:00 pm
Friday 8:30 am - 7.00 pm
Saturday 8:00 am - 1:00 am
How Can I Make An Appointment?
Bookings are made by ringing 03 477 5015. If your call is not answered by our receptionist Wendy, then please leave a message with our answering service and we will call you back as soon as possible.
How Long Will My Appointment Be?
Our Initial Consultation is between 40-45 minutes. There is a registration form and an outcome measure form (questionnaire) to complete on your first visit so please arrive 10 minutes early to give time to complete this. It is appreciated if you arrive in time for this in order to maximise your treatment time available. If you have trouble writing, please ask us for help.
The treatment area is open plan with other patients and therapists in the same room, which is usual in a Hand Therapy practice. The open plan makes it very easy for us to ask our colleagues for second opinions.
Our Follow-Up Consultations are 30 minute appointments. We will take new measurements (of grip strength or range of motion for example) and advise you of progress made. Treatment plans and home exercise plans are then updated to reflect where you are at. New exercises may be provided, alternative splinting may be discussed. We will discuss how you are managing with your return to work and life tasks and make recommendations to help you get back to where you want to be.
How Long Will I Wait For An Appointment?
We aim to offer appointments within 72 hours.
Our lunch time and after school/evening appointments are the most popular and these fill up quickly. We aim to offer our ACC and funded clients an initial appointment within 5 working days although you are welcome to wait longer to find an appointment time that suits you best. Once you have had your initial appointment, we will try and find followup appointments within your preferred time slot.
We do, at times, become exceptionally busy - specifically when other hand therapists around town are away on conference leave and holidays for example. During these times we can put you on a cancellation list and call you if a slot becomes available prior to your scheduled appointment.
What Happens At The Initial Consultation?
We carry out an assessment which involves asking you the background of the problem. We also take measurements and carry out clinical tests to try and arrive at a diagnosis if we don’t have one already. We then explain our findings to you and develop a treatment plan. This often involves input from you with a program to be done at home as well as in the clinic. You may be fitted with an appropriate splint if required. We then rebook you for a follow-up appointment as necessary. You can bring the appointment forward if you are worried about anything, also you can ask for a second opinion if you have concerns. You are welcome to bring a support person, guardian or whanau with you to any appointments.
What Do I Need To Bring To The Appointment?
It is helpful if you can bring any of the following that is relevant to your injury.
· ACC details
· Xrays and/or reports
· Other investigation results (if applicable)
· Referral form from GP, A&E, hospital, surgeon, physio etc
· Any splinting that you may have been given for your injury
You are invited to bring a support person(s), guardian or whanau to all appointments at Otago Hand Therapy.
The support people may sit next to you for the entire appointment.
What If I Need To Change Or Cancel My Appointment?
Please notify our receptionist Wendy as soon as possible so that she can reschedule your appointment. Or leave a message with our answering service and we will reply to your call.
We provide a text reminder service to mobile phones, giving you 24 hours notice of your appointment.
Clients arriving late, but within their appointment time allocation, may receive a shorter consultation due to the arrival of the next booked patient.
Where do I park?
Pay and Display parking is available on Rattray Street and Princes Street and the immediate surrounding streets. Free parking is available on High Street (above Broadway), Princes Street (outside Chipmunks) and along Maclaggan Street (past Harvey Norman and ACC).
286 Princes Street, Dunedin, New Zealand